Buying, shipping and returns

Buying

To view or purchase products from our website you must be 19 years of age or older.

Our checkout process limits you to 30 grams or the equivalent per purchase. This limit is to prevent anyone from exceeding the legal personal public possession limit. For more information on possession limits and legal cannabis products visit (Yukon regulations).

Our online store supports Visa and MasterCard credit cards only.

Your credit card statement will only indicate a purchase and amount from the Yukon Liquor Corporation. 

If you have an American credit card, you may not be able to check out due to the restrictions in place by your credit card company.

To learn more about how to choose a product that is right for you visit Cannabis 101. After you place and pay for an order you will receive an email confirmation with your order number. Please keep this email as your order number will help us if you have any issues.

You will receive a second email from Canada Post once your order has shipped. It will include a tracking number. Keep this tracking number in case you have any issues with delivery or need to pick-up from the post office.

Shipping

Due to COVID-19 precautions, Canada Post has temporarily changed its delivery method. They will not be delivering parcels that require a signature or proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby post office where they can pick up their items by showing proof of identity.

The addressee may designate another person to pick up package by completing the required information on the back of the notice card. If you have a post office box as your delivery address, a delivery notice card will be left in the post office box, indicating which post office you need to pick up the package at.

Cannabis Yukon can only ship to a Yukon address; the person picking up the delivery must be at least 19 and not intoxicated.

Returns and refunds

If there is a problem with a product you must contact the Yukon Liquor Corporation (YLC) within 14 days of receiving it.

Complete the product return form to qualify for a possible refund or replacement. YLC will determine if there is product damage or if it is detective when we receive it and may provide a refund or a replacement.

Send the product and form to:

PO Box 45 Chilkoot Centre PO
115-36 Chilkoot Way
Whitehorse, YT Y1A 2B0