Buying, shipping and returns

Buying

To view or purchase products from our website you must be 19 years of age or older.

Our checkout process limits you to 30 grams or the equivalent per purchase. This limit is to prevent anyone from exceeding the legal personal public possession limit. For more information on possession limits and legal cannabis products visit (Yukon regulations).

Our online store supports Visa and MasterCard credit cards only.

If you have an American credit card, you may not be able to check out due to the restrictions in place by your credit card company.

To learn more about how to choose a product that is right for you visit Cannabis 101. After you place and pay for an order you will receive an email confirmation with your order number. Please keep this email as your order number will help us if you have any issues.

You will receive a second email from Canada Post once your order has shipped. It will include a tracking number. Keep this tracking number in case you have any issues with delivery or need to pick-up from the post office.

Shipping

We can only ship to a Yukon address, the person receiving the delivery must be at least 19 and not intoxicated.

All deliveries are by Canada Post who will ensure Proof of Age on delivery. Proof of Age ensures that when the receiver appears to be less than 25 years of age, Canada Post will request a photo identification proving the person's age and will record the signature and name of the receiver. Canada Post will only release the package to a person with an acceptable identification (ID) proving the required age of 19 as part of the Proof of Age option and who is not intoxicated.

If no adult is home, or if you appear intoxicated, Canada Post will leave a delivery notice card instructing the recipient to collect the package at a post office. Only the addressee (of legal age) can pick up the package at the post office. The addressee must present one valid piece of government-issued photo identification that matches the address on the item.

If you have a post office box as your delivery address a delivery notice card will be left in the post office box indicating which post office you need to pick-up the package at.

IMPORTANT: If you are not at the delivery address to receive your product, Canada Post will return it to Yukon Liquor Corporation if it is not picked up after fifteen (15) days. Yukon Liquor Corporation will not issue a refund if Canada Post is unable to deliver the product and it is not picked up within the fifteen (15) days.

Returns and refunds

Cannabis retail store staff will process a return for either a refund or a replacement product if the product is returned within 15 days of purchase with the original receipt if:

  • The product is recalled.
  • A customer received a product they did not order or the order is incomplete.
  • The order arrives damaged or the packaging appears to have been tampered with in transit.
  • The customer returns the product within 15 days of purchase.
  • The package was shipped and not received.

If this happens please contact us as soon as you notice an issue listed above.